Last updated: 21/01/2026

Animal Love (ABN: 20 209 133 610) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website, online consulting services, and payment platforms.

We may collect and hold personal information including:

• Name
• Email address
• Phone number
• Business name and position (if applicable)
• Information provided during consultations
• Billing details and transaction records
• Communications between you and us
• Technical data such as IP address, browser type, and website usage information
  

We do not store full credit card details.

We collect personal information when you:

• Submit an enquiry or contact form
• Book or participate in an online consultation
• Make a payment via our website
• Communicate with us by email, phone, or online platforms
• Use our website (including cookies and analytics tools)
  

We collect and use personal information to:

• Provide online consulting services
• Manage bookings, payments, and client relationships
• Communicate with you about services and support
• Improve our services and website
• Comply with legal, accounting, and regulatory requirements
  

Payments are processed through secure third-party payment gateways (such as Square, Stripe, PayPal, or similar providers). These providers collect and process your payment information in accordance with their own privacy policies.

We do not access or store your full payment card details.

We may disclose personal information to:

• Payment gateway providers
• IT, cloud, and software service providers
• Professional advisers such as accountants, auditors, and lawyers
• Government agencies or regulators where required by law
   

We do not sell, rent, or trade personal information.

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

• Secure servers and encryption where appropriate
• Restricted access to personal information
• Use of reputable third-party platforms
   

Despite these measures, no electronic storage or transmission is completely secure.

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below.

Our website may use cookies and analytics tools to collect information about website usage and improve functionality. You can manage cookies through your browser settings.

We may send you information about our services that may be of interest to you. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The latest version will be published on our website.

For privacy-related enquiries or requests, please contact:

Animal Love
Email: roslyn@animal.love
Phone: 0467446296
Registered Office Address: Animal Love P.O. Box 350, QLD 4570 Australia